Privacy policy

This Privacy Policy sets out the rules, purposes and storage conditions for the personal data processing of Lingveli Ltd customers. Aims to protect the privacy of each user and ensure the privacy of their personal information. This Privacy Policy document explains what information we may or may not provide to you. This Privacy Policy reflects the way in which and for what purposes we use information about your personal data.

Gathering information

1.1 Your personal information / personal data that we may collect, process and request if necessary is:

• Name, surname;

• Sex;

• Address

• Email address

• Mobile phone number

• Date of birth

• Country

• City

Any other information you provide to us during registration, email, online consultation, telephone or other means. The information we collect while visiting the Website may be as follows:

• Place of visit to the website

• Website access time

• IP address

• Information received in any completed form or survey;

• Other communication information

Short information files created by the server (cookies)

2.1. In addition to the information listed above, the administrator's website contains cookies. A cookie is a short text file stored on your hard drive by the website you are visiting. The text file contains the information and, among other purposes, is used by the visitor to ensure the use of the relevant website.

2.2. There are two types of cookies. The first type, called persistent cookies, stores a file on your hard drive for a period of time. The administrator uses a solid cookie to record visitor navigation on the web page and to collect statistics.

2.3. Another type of cookie, called a session cookie, is stored only for as long as you are browsing the web page. In order to use the Administrator Internet Services, you must agree to the use of the session cookie. The session cookie administrator uses it to enable you to carry out banking transactions, and when you leave the administrator's website or close the Internet browser, the session cookie will be deleted by itself.

2.4. If you do not agree to use the cookie, you can change the security mode of your browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc.). Please note that if you do not agree to work using the session cookie, you will not be able to perform banking transactions and other actions on the Administrator's website.

Additional mechanisms for collecting personal data on the site:

3.1. Log in from social networks

3.1.1 By logging in or registering as a Lingwing.com User Account, you may also sign in and then sign up or sign in with an existing profile on one of the following social networks: Facebook, Twitter or Google+. For this purpose, you can find the symbol of the relevant social network provider, which is supported by our site on the registration page or on the site login page. Before contacting your provider, we need confirmation that you consent to the process and data transfer described below:

When you click on the appropriate symbol, a new window (attachment) opens, from which you must log in to the system by accessing your data on the social network. Upon successful login, the social network will notify you of any information we have provided for authentication as part of the registration or site login process. If you agree to the above data transfer, the required fields for registration on our site are filled in with the provided data. To access or register on the site we need the following information:

(A) Your name and surname

(B) Your email address.

Only after you have given your consent to the use of the data, your data will be stored by us and used for the purposes set out in section 5. There is no connection between opening a customer account in our company and your account in the social network through the authentication process. Your IP address will be provided to the appropriate social network provider to enable you to register and log in to the site. We have no influence on the purpose and volume of data collection and its subsequent processing by the relevant social network provider. For more information on this, please read the relevant provider's privacy policy.

  Facebook Data Privacy Policy

- https://www.facebook.com/about/privacy/

Google+ Data Privacy Policy

- http://www.google.com/policies/privacy/

Twitter Data Privacy Policy - https://twitter.com/privacy/

3.2 Google Analytics

This website uses Google Analytics, Google Inc. (Google) service for network analysis. Google Analytics uses a special form of cookie file - a text file that is stored on your computer and allows you to analyze your website usage. The information about your use of the Website collected by the cookie file is generally sent to a Google server in the US and stored there.

3.2.1. Google Analytics also includes the "gat._anonymizeIp ()" code on this website to allow anonymous recording of IP addresses (so-called IP-disguise). As a result of anonymizing IP addresses on this website, Google will shorten your IP address within the European Union and participating countries of the European Economic Community. In the US Google's server will only be given the full address and shortened there in exceptional cases.

3.2.3. Google uses the information on our behalf to analyze your use of the Website and to compile a report on the activity of the Website and to provide the Website Operator with additional services related to the use of the Website and the Internet. The IP address provided by your browser in Google Analytics is not linked to other data in Google.

3.2.4 You may not allow cookies to be saved by setting the appropriate settings on your computer. You may prohibit Google from using cookies to record data about your use of the Website (including your IP address) and to process such data. To do this, download and install the plugin in your browser from https://tools.google.com/dlpage/gaoptout?hl=en. More information on terms of use and data protection can be found here: http://www.google.com/analytics/learn/privacy.htmlhl=en or http : //www.google.com/intl/en/policies/privacy/

3.3 Google AdWords

This website uses Google AdWords (for mobile applications, you use FireBased, which relies on Google AdWords privacy policy), Google Analytics, and uses the conversion finder that is part of Google AdWords.

3.3.1 When you click on an advertisement submitted by Google, Google AdWords saves the cookie file for the conversion search ("cookie conversion file") on your computer hard drive. Cookie-like files lose their validity in 30 days and do not allow you to identify yourself. If you visit certain pages of our website, we and Google may know that you clicked on the ad and you will be redirected to this page.

The information collected through cookie converted files is used to collect statistics for AdWords clients who benefit from conversion retrieval. Thanks to this statistic we know the number of users who clicked on a Google ad and moved to a page with a conversion search tag.

3.3.2. We also use Google Analytics to analyze data from AdWords and cookie any files from DoubleClick for statistical purposes.

3.3.3. You can turn this feature off in Ad Preferences Manager: https://www.google.com/settings/u/0/ads?hl=en.

3.3.4. With Google's marketing feature, we have the ability to reach customers who have already visited our website. For example we can show ads to a target group who has already shown interest in our products or services. In addition, during the previous 30 days, Google Ads (banner network) based on the behavior of users on the web pages and with the help of contact search AdWords program determines which common interests and characteristics of the users of our web site. Based on this information, the AdWords program finds new potential clients for marketing purposes whose interests and other characteristics match those of our website users. Targeted remarketing for specific groups of users is done through the use of several cookie files such as Google Analytics cookies and Google DoubleClick cookies.

3.3.5. For more information about Google AdWords data usage and privacy policy, please visit: http://www.google.com/policies/technologies/ads/.

3.4. Smartsupp - is a chat that the company Lingvel uses on the website to communicate with customers. When you use the chat, Smartsupp collects the following information:

• Pages you have viewed on our site

• Time and date of your visit

• Technical information: Screen resolution, operating system, browser and device type

• Geolocation (country and city)

• IP address

• Name and surname

• For detailed information you can find the following link: https://www.smartsupp.com/data/Smartsupp_DPA_EN_web_17_05.pdf

3.5. Facebook Pixel - is a Facebook system that tracks users and receives the following information: Http titles - Information contained in the Facebook Cookie Button press information requested by us. 

For detailed information see: https://developers.facebook.com/docs/facebook-pixel/implementation/gdpr/

3.6 https://payment.geopaysoft.com/ is a payment gateway to which we provide information about the selected premium package to be redirected to the appropriate bank page where the user will be able to enter the card information securely.

3.7  We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the  Microsoft Privacy Statement 

Processing procedures and safety measures

4.1. Personal data is processed with automated or non-automated equipment. The duration of its processing is determined only by the time necessary to perform the work for which the said data is collected. Compliance with specific security measures is ensured to prevent data loss, illegal or improper use and unauthorized access. In the sections of the website for individual services, where it is necessary for the user to enter personal data, the data is encrypted using a security technology called Secure Sockets Layer (SSL). SSL technology converts information into code before it is sent over the Internet, between the user's computer and the administrator's central systems. As a result, this information becomes incomprehensible to unauthorized persons and in this way the inviolability of the transmitted information is ensured. In order to use SSL technology, it is essential that the user's Internet browsing software (browser) enable the "exchange" of at least 128-bit security keys to ensure a secure connection to the administrator's central systems in the above manner.

Use of personal information

5.1 The information collected will be used to provide services under Georgian law, including:

• To contact you;

• To comply with the terms of the contract;

• To improve our marketing and advertising activities;

• For the purposes of technical administration of the site and services and its research and development;

• To provide you with information about our services and products;

• To send segmented (location, birthday) marketing messages;

• To resolve disputes, to enforce the agreement between us and to cooperate with law enforcement agencies;

• For other cases defined by this policy.

Direct Marketing Rules

6.1. The use of personal information for direct marketing and sending advertising messages is done with the consent of the user on his profile

6.2. Direct marketing and advertising messages can be avoided by clicking the appropriate button on your profile.

Storage Period of User Personal Data

7.1. The personal information you provide will be stored until the user cancels his / her profile or for as long as required by law.

7.2. If you give your express consent to the use of your personal data for advertising purposes, we will use your data for those purposes until you cancel your consent or your personal profile on the Website. You may revoke your consent at any time in the future with appropriate results.

7.3. The agreement to use your personal data for marketing purposes is made by selecting the appropriate field when registering on the site.

Transfer of personal information to third parties

8.1 Your personal data will not be disclosed to third parties for purposes that are not permitted by law or without your express consent. Your personal data will only be disclosed to third parties when it is necessary to process the services you have ordered.

8.1.2. To communicate with customers, Lingwing uses the Globalcell SMS service, which provides it with the phone numbers of its customers. This information is transmitted without any other parameters. You can read Globalcell's security policy at the following address:

http://globalcell.ge/index.php?option=com_content&task=view&id=24423&Itemid=378

8.2 Your data may be disclosed to the police or the judiciary, in accordance with the law or at the formal request of such organizations.

User Rights

9.1 Customer has the right to request from Lingvel at any time:

• Lingvel corrects, updates, adds, blocks, deletes or destroys data if it is incomplete, inaccurate, not updated or if it has been collected and processed against the law.

• Request information about correcting, updating, adding, blocking, deleting or destroying your own personal data, unless such information is not available due to the large number of recipients and disproportionately high costs. The latter circumstances must be reported to the Personal Data Protection Inspector.

9.2. Within 15 days of receiving the customer request, Lingvel is obliged to correct, update, add, block, delete or destroy the data or notify the customer of the grounds for refusal.

9.3. If Lingvel, without the request of the user, considers himself / herself that the data available to him / her is incomplete, inaccurate or not updated, he / she must correct or update the data accordingly and inform the user.

9.4. After submitting a request from the user, Lingvel is entitled to block the data at the request of the applicant.

9.5. The decision to block the data is made within 3 days of the submission of the relevant request and is valid until the decision by Lingvel to correct, update, add, delete and destroy the data.

9.6. The decision to block the data must be accompanied by the relevant data for the duration of the reason for the block.

Termination of services:

10.1. The user has the right to cancel his account at any time with the relevant results.

10.2. Account cancellation is done through a special button - account cancellation

10.3. Cancellation of the account will result in termination of all services from Lingwing, as well as deletion of your personal information from the database by us.

10.4. The customer has the right to stop receiving e-mails from the company Lingwing to the e-mail address. To do this, you need to click on the "Refuse to send advertising material to the e-mail" message on the e-mail.

10.5. The customer has the right to stop receiving SMS from the company Lingwing by entering the no sms code on the incoming SMS, which will be indicated in the sent message.

Regulatory legislation

11.1. The privacy policy is governed by Georgian privacy policy. According to the legislation of Georgia, in particular, the Law of Georgia on Personal Data Protection, which regulates the process of personal data processing. The Law of Georgia on Personal Data Protection guarantees that the processing of personal data is in accordance with the fundamental rights and freedom of the individual, as well as the protection of their dignity, with special reference to confidentiality, the right to identity and personal data protection.

Contact us for a privacy policy
12.1. Any customer has the opportunity to contact us by email at info@lingwing.com or by phone at 599075577. Address: 20 Vazha-Pshavela Avenue, Tbilisi 0146, to request the protection of his personal data in accordance with these terms.